Account & Data Deletion

Your right to erasure under India's DPDPA. We make it simple and transparent.

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Your right to erasure: Under India's Digital Personal Data Protection Act (DPDPA) 2023, you have the right to request deletion of your personal data. This page explains exactly how that process works for RITE POS.

How to Delete Your Account

You can delete your RITE POS account and all associated data in two ways:

1

Via the App (Recommended — Instant)

Delete directly from within the RITE POS app for the fastest processing:

  1. Open RITE POS on your device
  2. Tap More (bottom right)
  3. Tap Settings → Scroll down to About & Support
  4. Tap "Delete My Account"
  5. Read the confirmation dialog — it explains what will be deleted and what is retained
  6. Enter your password to confirm
  7. Tap "Confirm Deletion"

Account access is revoked immediately. Cloud deletion is processed within 14 business days.

2

Via Email Request

If you cannot access the app (e.g., lost your phone or forgot your password), email us:

  • Email: sahoosoumya242004@gmail.com
  • Subject: "Account Deletion Request — [Your Registered Email]"
  • Include: Your registered email address, shop name, and any verification we can use to confirm your identity

We will respond within 5 business days to verify your identity, then process deletion within 14 business days.

What Gets Deleted

Data CategoryWhat happensTimeline
Account Profile Immediately deleted — name, email, phone, password hash Immediately upon confirmation
Shop Profile Deleted — shop name, GSTIN, drug license, settings Within 14 business days
Customer Data Deleted — all customer profiles, Khata balances, loyalty points Within 14 business days
Product / Inventory Data Deleted — all products, batches, stock levels Within 14 business days
Employee Data Employee accounts linked to your shop are deactivated and deleted Within 14 business days
Transaction Records ⚠️ Retained for 7 years (see note below) See note below
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Transaction record retention: Under Section 36 of the Central Goods and Services Tax Act (CGST Act) 2017, all registered persons must maintain tax invoices and financial records for a minimum of 7 years from the end of the relevant financial year. Therefore, your transaction and invoice data is legally required to be retained even after account deletion. These records are stored in anonymized/pseudonymized form, linked only to an invoice number — not to your personal identity. They are not used for any marketing or analytics purpose and cannot be accessed without a specific government/legal request.

What Happens to Your Local App Data

Deleting your account removes your data from our cloud servers. However, data may still exist on the phone(s) where RITE POS was installed, in the local Isar database. To completely remove local data:

  1. After confirming account deletion in the app, tap "Clear local data" on the confirmation screen
  2. Alternatively, go to Android Settings → Apps → RITE POS → Storage → Clear Data

Before You Delete — Export Your Data First

We strongly recommend exporting your data before deleting your account. Once deletion is processed, this cannot be undone.

  1. Open RITE POS → More → Settings → Data & Backup
  2. Tap "Export All Data"
  3. Select the data categories you want to export (Products, Customers, Transactions)
  4. Choose format (CSV or PDF)
  5. Save to your phone or share via email/WhatsApp

Subscription Cancellation

Deleting your RITE POS account does NOT automatically cancel your Google Play subscription. You must cancel the subscription separately through the Google Play Store to avoid future charges:

  1. Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions
  2. Find RITE POS → Tap Cancel subscription

Contact Us

For any questions about the data deletion process: sahoosoumya242004@gmail.com