Refund Policy

Transparent policies for subscription refunds on RITE POS.

Last Updated: June 26, 2026

1. Subscription Model

RITE POS is available on a subscription basis — monthly or annual. All subscription payments are processed through the Google Play Store using your Google account's payment method. RITE Labs does not directly process or store payment card details.

2. Google Play Store Refund Policy

Because RITE POS subscriptions are purchased through the Google Play Store, refunds are primarily governed by Google Play's refund policies.

Google's automatic refund window: Google Play may offer a refund for an in-app subscription within the first 48 hours of the initial purchase. You can request this through the Google Play Store app:

  1. Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions
  2. Select RITE POS → Tap "Report a Problem" to initiate a refund request through Google

3. RITE Labs Discretionary Refund Policy

Outside of Google's automatic window, RITE Labs may at our discretion consider refund requests on the following grounds:

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All discretionary refund requests must be emailed to sahoosoumya242004@gmail.com within 7 days of the charge with the subject line "Refund Request — [Your Shop Name]". Include your registered email, transaction ID, and reason for the request.

Conditions we may approve a refund:

  • You were charged incorrectly due to a billing error on our part
  • You were charged for a plan you did not intend to subscribe to (within 7 days of the charge)
  • A critical feature promised on our pricing page was unavailable for more than 48 consecutive hours due to our technical failure
  • You were double-charged for the same subscription period

Conditions we typically do not approve refunds:

  • You no longer wish to use the app (cancellation without an issue)
  • You were unaware of the auto-renewal — subscriptions are clearly disclosed as recurring
  • You did not actively use the premium features during the billing period
  • Your account was suspended due to a Terms of Service violation
  • Requests made more than 30 days after the charge

4. Annual Subscriptions

For annual subscriptions, if you cancel in the first 7 days you may be eligible for a pro-rated refund. After 7 days, no refund is provided for the remaining months of the annual subscription. We encourage you to try the monthly plan before committing to the annual plan.

5. Free Plan

RITE POS offers a permanent Free plan. If you are using the Free plan, no payment has been made and no refund process applies.

6. Contact for Refund Requests

Email: sahoosoumya242004@gmail.com
Subject: "Refund Request — [Your Shop Name]"
We aim to respond within 3 business days.