Frequently Asked Questions

Yes — completely. RITE POS is built offline-first. Your entire product catalog, customer list, and billing functionality works without any internet connection. When you're back online, all changes sync automatically to the cloud. The amber banner at the top of the screen indicates offline mode.

Every sale made offline is saved immediately to your phone's local database. The sync indicator turns amber showing pending sync. When internet is restored, all pending transactions are uploaded automatically. You will never lose a sale due to connectivity issues.

Yes, as long as your phone has battery. RITE POS works completely on your phone without needing an internet connection or external server. UPI QR payments also work offline on your screen — the customer pays from their phone.

Yes. RITE POS generates GST-compliant tax invoices with GSTIN, HSN codes, CGST/SGST (intra-state) and IGST (inter-state) automatically based on buyer and seller state. The invoice format complies with CGST Rule 46. Invoice data is retained for 7 years as required by GST regulations.

If the buyer and seller are in the same state → CGST + SGST (each at half the tax rate). If the buyer is in a different state (for B2B invoices with customer GSTIN from a different state) → IGST at the full tax rate. Your shop's state is set in Settings → GST Settings. The customer's state is determined from their GSTIN on their profile.

RITE POS supports 0%, 5%, 12%, 18%, and 28% GST rates per product. You set the rate when adding a product. Most OTC medicines are at 12%. Prescription medicines may be exempt (0%) or at 5%. Check with your CA or the CBIC HSN rate schedule for specific medicines.

RITE POS generates a GSTR-1 style summary (B2B and B2C breakdown with HSN-wise tax details) that you can export as PDF or CSV and share with your Chartered Accountant. Direct GSTR-1 filing on the GST portal is not yet available from within the app, but the data your CA needs is all there.

No license is needed to use the app. However, you can enter your Drug License numbers (Retail DL No.) in your Shop Profile. This information then appears on your invoices as required for Schedule H and H1 drug sales and for compliance with the Drugs and Cosmetics Act.

Each product in RITE POS can have multiple stock batches — each with its own batch number, expiry date, quantity, and cost price. When a sale is made, RITE POS uses FEFO (First Expiry First Out) to deduct from the soonest-expiring batch first. You can view all batches per product in the product detail screen.

On the Business plan, the Expiry Report (under Reports) lists all batches expiring within the next 30 days. You can also enable expiry notifications in Settings → Notification Settings to get a daily reminder. On all plans, products with near-expiry batches are flagged in the product list.

Yes. Data is stored in two places: (1) locally on your device in an encrypted database (Isar), and (2) in Google Firebase cloud with strict security rules that ensure only you and your authorized employees can access your shop's data. We never share your data with third parties for marketing.

Absolutely not. Our Firestore security rules enforce strict shop-level isolation. Every data access is validated with your shop ID and authenticated user session. It is architecturally impossible for one shop's data to be accessed by another shop's account.

You can delete your account from inside the app: Settings → About & Support → Delete Account. Alternatively, email us at sahoosoumya242004@gmail.com with subject "Account Deletion Request". See our Data Deletion page for full details. We process deletion requests within 14 business days.

Yes. We comply with India's Digital Personal Data Protection Act (DPDPA) 2023. You can access, export, correct, and delete your data. As a shop owner using our platform, you are the data controller for your customers' data. See our DPDPA Compliance page for details.

Yes. The Free plan is not a trial — it's a permanent free tier with up to 100 products and unlimited billing. There is no time limit. You upgrade only if you need more products or advanced features like employee management, Khata, or analytics.

Go to More → Settings → Subscription → Choose Plan → Upgrade. You'll be taken to the Google Play billing screen. Payment is processed securely by Google. Plan features are activated immediately after payment.

Subscriptions are processed by Google Play Store. Refunds within 48 hours of purchase are generally available through Google Play. After 48 hours, contact us at sahoosoumya242004@gmail.com — we review each case individually. See our Refund Policy for details.

Your data (products, transactions, customers) is always preserved — you never lose records. However, premium features like employee management, Khata, and advanced reports will be locked until you re-subscribe. Products above 100 will become inactive (not deletable, but won't appear in POS until you upgrade again).

Currently, RITE POS is available only on Android (Google Play Store). An iOS version is planned for a future release. You can sign up for our newsletter from the contact page to be notified when iOS becomes available.

Yes. Multiple employees can use RITE POS on their own devices, all connected to the same shop. Each employee logs in with their own account and role. Sales, inventory changes, and customer updates sync across all devices in real time. Multi-device support is available on Starter and Business plans.

RITE POS currently supports English, Hindi (हिंदी), and Odia (ଓଡ଼ିଆ). You can change the language from the onboarding wizard or Settings → Language. More languages are planned based on user demand.